on orders of HK$1,000.00 or more

  • 1. You may enjoy free delivery service to your specified billing address when your order satisfies our minimum purchase amount at HK$1,000. For purchase amount below HK$1,000, a delivery charge of HK$100 shall apply.

  • 2. In most cases Shudo International Ltd. engages courier for logistics services within Hong Kong; In junction with this, Shudo could ship all sake in chilled condition to protect your collectibles from the unbearable heat.

  • 3. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. This service is available from 9am to 7pm every day in 3 time slots depends on the availability of service of address:

    • Morning: 9am to 1pm

    • Afternoon: 1pm to 5pm

    • Night time: 5pm to 7pm

    Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.

  • 4. Normally your confirmed order will be delivered within 3 working day, but it may be affected due to seasonal factors (e.g. special promotional events) and holiday periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.

  • 5. Delivery service is not available:

    • at non-permanent address, restricted areas, outlaying islands, hotel guest rooms, ports, marinas and warehouses;

    • at premises above 4th floor of a building which are not accessible by elevator for delivery of 5 cases or more; and

    • where there are no authorised or legitimate unloading area within 50 metres of the building of the delivery address.

  • 6. After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.

  • 7. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.

  • 8. If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).

  • 9. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

  • 10. We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.

  • 11. In case of any dispute, our determination shall be final.